Client Profile 

Location:          Surrey

Employees:      150 (plus 500 volunteers)

HR Services:

• Employment Advice & Support

• Contracts of Employment

• HR Policies & Procedures

• HR Consultancy Services

• On-site Support

In April 2003, OPS was commissioned by a Board of a Surrey Based Hospice to provide it with Human Resource Consultancy Services.  As part of an annual service agreement our HR Managers provide support and assistance to the Board, Chief Executive and the management team with an on-going but variable requirement which has included:

1. Undertaking a complete review of the Hospice's HR Policies, procedures and administration systems in terms of their compliance with legislation, good HR practice and 'fit for purpose' as well as providing recommendations for change to the Board.

2. Acting as an advisory member to the Hospice's HR Committee and providing briefings and presentations on employment legislation and practice.

3. Establishing contract of employment templates for medical, nursing, management administration and ancillary staff.

4. Revising employee terms and conditions of employment as part of the Hospice's Change Management Programme.

5. Developing HR Policies for the Hospice's Procedures Manual including discipline, grievance, raising concerns, whistle blowing, diversity & equal opportunities, harassment & bullying, maternity, paternity and parental leave and flexible working requests all written in accordance with National Care Standards in addition to developing a staff handbook.

6. Overseeing the Hospice's HR administration function; establishing and developing the HR administration, procedural and process framework and supporting in-house administration resources as necessary.

7. Completely revising the Hospice's HR recruitment process – establishing a defined and documented process and procedure for the recruitment of staff including the revision of job descriptions, personnel specifications, application form, interview questionnaires, candidate short-listing, interviewing and appointment process including recruitment of the Hospice's Chief Executive.

8. Supporting the Hospice's career development and succession planning programmes and providing career development and mentoring services.

9. Acting as a facilitator between different work groups / functions within the Hospice.

10. Developing and implementing a job evaluation exercise for 50+ separate job classifications.

In addition to the above detailed projects, OPS provides advisory services to the Board and Senior Managers in the management of employment issues including the management of poor performance, disciplinary events and long term absence from work; ensuring that contractual and statutory rights are understood; options and risks are evaluated, practical guidance provided and correspondence produced as necessary.